The Pacific Northwest rarely gets below freezing and when it does we all go bonkers. This week so far has been pretty nuts trying to keep up with all the customers and non-customers who are with out heat. The trick is to balance it all so you keep techs in the same general geographic area while trying to balance who called first, who is a regular customer, residential takes priority over commercial to some degree, families with kids come first. You may or may not be surprised at how angry someone can get because your choosing to send the tech to a home with children over their business. Monday morning I had the patients to reason with them. That's wearing thin very quickly. My favorite call so far was a lady yesterday who called and said they'd been remodeling their house and they needed ducts and registers added for the party their having on Friday night. She 'HAD' to have a bid on the job that day and she wanted the work done by Thursday. HA! ha ha ha ha
Our new furnace will be installed as soon as we can free the guys up to do the work. We still have the heat pump so we're not with out. It's still a bit chilly in the house. Bear and Miss Lilly are coming up with new and creative ways to spoon each other. Very cute.
Well that was my 15 minutes of fun - back to the phones - Hope your all doing well!