The Pacific Northwest rarely gets below freezing and when it does we all go bonkers. This week so far has been pretty nuts trying to keep up with all the customers and non-customers who are with out heat. The trick is to balance it all so you keep techs in the same general geographic area while trying to balance who called first, who is a regular customer, residential takes priority over commercial to some degree, families with kids come first. You may or may not be surprised at how angry someone can get because your choosing to send the tech to a home with children over their business. Monday morning I had the patients to reason with them. That's wearing thin very quickly. My favorite call so far was a lady yesterday who called and said they'd been remodeling their house and they needed ducts and registers added for the party their having on Friday night. She 'HAD' to have a bid on the job that day and she wanted the work done by Thursday. HA! ha ha ha ha
and Ha!
Our new furnace will be installed as soon as we can free the guys up to do the work. We still have the heat pump so we're not with out. It's still a bit chilly in the house. Bear and Miss Lilly are coming up with new and creative ways to spoon each other. Very cute.
Well that was my 15 minutes of fun - back to the phones - Hope your all doing well!
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14 comments:
I guess some people feel that heat is heat and damn everyone else.
It's pretty damned cold, that's the truth.
Makes me glad we had the foresight (for once) to get our furnaces (yes, we have two) serviced a few months ago.
Hope your patience holds out, if not, we won't blame you.
Oh buddy, I feel for you. What it comes down to is you can't please everyone. *Sigh* for two bucks I would come answer the phones for you. I don't know how much longer I can keep my cool here.
I think Bear and Miss Lilly need their own electric blanket! ;)
What about old people? Surely you put old people near the top of the list too!
There's always some entitled rich bitch who thinks that your business exists strictly to serve her. She probably feels the same about everyone else in the world too.
that's how i feel... gimmee my damn heat and F everyone else. i rent, therefore i have priority. :))
"KEEL my landlord"
lol
love ya brad
hugs
Oh, customer service is TOUGH!
I've misplaced your email....
Sooo, I need you to email me five things that you love. I'm needing some clues on my pay it forward. Going shopping this week, so I can send you something fun and uplifting!
XOXO,
Lynn
I'm in a PISSSSSSSSSY mood.
but I am glad to hear that your furnace is well!!
miss you brother!!
:)
E
Thanks for the laughs honey! I really needed that:)
Luv me
It's good to see this problem from the other perspective! I'm usually the customer calling to complain. LOL
Stay warm!!! We're having a heat wave today...it's 17 degrees!
Ha Ha Ha to THAT Lady, is right. I'm glad I had my furnace serviced a few weeks ago because nobody in this part of the country can handle extreme cold (or heat.) We are soooo "spoiled" by the rain... which I'm missing right now.
Stay warm and keep your sanity when answering those phones.
Do you have a fake smile on your face while you're on the phone? I can picture it. I've been without air conditioning in a terrible heat wave, but I'm sure the loss of heat would be worse.
It's going to get warmer soon, right?
Your lack of planning is not my crisis!!
Stay warm my sweet! It's pretty cold out here. The nearby hills are threatening to kill us. I like to stay off the streets just to stay away from the idiots. Now that my van is broken, I can stay home all the time. Ugh.
I can imagine the kinds of calls you get. God bless you for putting true priority on the ones who need it most. Love you!!
I know all about those phone calls. I got one yesterday. A man insisted on having a vasectomy on Friday. Ha!
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